luxluxorsupport@aol.com (516)-422-2416
Lux Luxor Limo is the New York City, New Jersey's first choice for all your luxury ground transportation needs. Our diversified fleet of vehicles are the largest and most modern fleet in the area. Our drivers are our employees, not random independent contractors that can do what ever they want, just like some of our competitors and Uber drivers. We all hear the nightmares that come from those companies. With that in mind here are some frequently asked questions that we get from time to time when customers are shopping for a luxury transportation service.
Q- What is the pricing of a limousine?
A. The pricing takes into consideration many factors. How many hours, which vehicles, wait time, drive time, etc. For the most accurate price to be serve your needs call our direct business number at (516) 858-9766. We will gladly discuss pricing and information on the vehicle you are interested in.
Q- Can we contact someone after business hours?
A. YES. When you call the direct number to Lux Luxor Limo you will either immediately hear a representative on the line or an emergency paging system offering you a return call in minutes after you leave a message. Your emergency is our emergency.
Q-Can we bring food?
A. NO
Q-How many people can fit in each vehicle?
A. We can help make suggestions for your comfort. For a wedding, semi, or formal event, it is important to take into consideration dresses and people’s sizes which can make a difference in comfort vs. being crammed. Some companies may brag about their vehicles ability to accommodate a large number of people and in the end the vehicle cannot meet expectations on the day of the event.
Q-Lost and Found
A. Lux Luxor Limo is not responsible for items left in the vehicle. Please be sure to inspect the vehicle carefully before you exit to ensure you have all your belongings. As a courtesy to our clients, we will make any effort to locate your reported “lost” items or inform you if we come across an item that was left behind. We will send lost items to you at your own expense. You may also pick up the item from our office.
Q-Can my dog or cat travel with me?
A. Service dogs are allowed to ride with passengers. All other pets are NOT acceptable.
Q-Do I need to put my child in a car seat?
A. Yes, it is required by law for you to provide and to install the car seat.
Q-What if I am unable to arrive in time for a reservation, “No Show”?
A. All “No Shows” will be charged full price.
Q-Will your driver help me with my luggage?
A. Yes, our chauffeurs do help clients with their luggage.
Q-How will I know when my car has arrived and who is my driver?
A. You will receive a text message as your car and driver arrive.
Q-Is alcohol allowed?
A. no
Q-What is required to place a reservation?
A. You will need to provide a Credit card number, and some personal information.
Reservation Steps:
Call our office during business hours (Mon – Sun 9am to 9pm) or create a reservation on our on line reservation system 24 hours a day via our website.
Q-Do you have insurance?
A. A VERY important question, Yes all vehicles and employees are fully insured. They are not independent contractors and we are in full control of them. Many companies skirt around this very serious legal requirement.
Q-What if we have exceeded our reservation time but want more?
A. Sometimes you don’t want party to end, No problem you can just tell your driver you would like to extend the reservation and he will notify the office on your behalf and we will charge the card on file for the additional time.
Q-Is smoking allowed?
A. Lux Luxor Limo's fleet of vehicles is nonsmoking. Under current NY. law passengers cannot smoke in public vehicles.